Privacy Policy
Last updated: May 2026
This Privacy Policy explains how VoxHUB handles information when you use our website, shop, checkout pages, Discord login, and support channels.
1. Information We Collect
When you browse or purchase from VoxHUB, we may collect or process the following information:
- Email address used at checkout
- Order ID, product name, selected variant, order status, payment status, and purchase time
- Discord profile information if you choose to log in with Discord, such as username, Discord ID, avatar, and email when provided by Discord
- Support information you provide through Discord tickets or direct support communication
- Basic technical information such as browser, device, IP address, and security-related logs where needed for fraud prevention, checkout security, and website operation
2. Payment Information
Payments are handled through our checkout provider and available payment processors. VoxHUB does not directly store full card details, private crypto wallet keys, or sensitive payment credentials.
Payment-related information may be processed by SellAuth and the relevant payment provider to complete checkout, verify payments, prevent fraud, and maintain order records.
3. How We Use Information
We use collected information to:
- Process and verify orders
- Deliver digital products or access
- Match orders to the correct customer account
- Provide support through Discord
- Prevent fraud, abuse, chargebacks, and unauthorized access
- Improve the website, checkout flow, product pages, and support process
- Comply with applicable legal, tax, security, and platform obligations
4. Discord Login
If you choose to log in with Discord, VoxHUB may display your Discord name, avatar, Discord ID, and email in your account panel. This is used for account identification, support, and future access-related features.
We do not receive your Discord password. Discord login works through OAuth, meaning authentication is handled by Discord.
5. Order Matching
The account panel may match your purchases using the email address connected to your account and the email used at checkout. If you use a different checkout email, your order may not appear automatically.
6. Sharing of Information
We do not sell your personal information.
Information may be shared only when necessary with:
- SellAuth, for checkout, order handling, customer account features, and payment-related processing
- Payment providers, for payment confirmation and fraud prevention
- Discord, when you use Discord login or support
- Service providers required to operate hosting, security, analytics, or support systems
- Authorities or legal parties if required by law or to protect our rights
7. Data Retention
We keep order and support information only as long as reasonably needed for delivery, support, fraud prevention, tax/accounting records, dispute handling, and legal compliance.
Support tickets or Discord messages may be retained for moderation, order verification, and dispute resolution.
8. Security
We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, or loss. However, no online system is 100% secure, and users should avoid sharing sensitive information in public channels.
9. Your Rights
Depending on your location, you may have rights to request access, correction, deletion, or limitation of your personal information.
To make a privacy-related request, contact us through Discord support:
https://discord.gg/4WTQJVs9pe
10. Third-Party Links
Our website and shop may contain links to third-party platforms, including Discord, SellAuth, and payment providers. Their own privacy policies and terms apply when you use their services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on our website or shop.
12. Contact
For privacy questions, order support, or account-related requests, contact VoxHUB through Discord:
https://discord.gg/4WTQJVs9pe